When you Avail our support/consultancy services, If the exact same issue re-occurs with-in 30 days of initial issue/problem fixing, we will re-service/fix the issue without any charge to your satisfaction. However, The service offered is covered by our "30-day money-back Assurance" policy. If you are, for any reason, not entirely happy with our services, we will cheerfully issue a refund. We offer these expert IT consultancy/Support services to wide range of customers, till date we have large number of happy and satisfied customer base, our support is specialized to deliver quality results with maximum customer satisfaction. That is why we can afford to back our Consultancy/Support services with this special assurance.
A minimum of $69.99 would be deducted from 1 Time Support service plan at the time of cancellation if the issue is resolved once. Full refund would be provided, if we would not be able to resolve even a single issue. We expect our customers to email us before raising any disputes on the transactions in order to understand the reason for your dissatisfaction on the services availed, and we will be more than glad to provide you with fully satisfied results or will provide you an option for going ahead with "Money Back Assurance" policy.
INFIMUM CONSULTING LLC will provide you with email confirmation of both your request to cancel Services and the actual cancellation of Services.If you do not receive a confirmation of your request to cancel services after calling us or if you do not receive a confirmation of Service cancellation, you must notify INFIMUM CONSULTING LLC by sending an email to "customersupport@Infimumweb.com" or contacting INFIMUM CONSULTING LLC Customer Care by telephone.
To request a refund, simply contact us via Email with subject line "Refund Request" with your best "Contact Number & "Customer ID" and "Name" within thirty (30) days of services availed by you, Our representative will get back to you within 48 hours(Except Sunday) on receipt of Refund email request. Optionally tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our quality of service. Refunds are not being provided for Products or softwares purchased. These Refunds are limited to Services or consultancy costs included in the order. Refunds are being processed within 15 days period on receiving written request from the customer.
*The products or services offered by us, may also be available at the brand owner’s website.
INFIMUM CONSULTING LLC ("RG SECURITY," "we," "us," and "our") reserves the right to change, modify, add or remove any of the terms and conditions contained in above policies or guidelines governing the Site or Services, at any time and in its sole discretion. Any changes will be effective upon posting of the revisions on the Site. All notice of changes to this Policy will be posted on the Site for thirty (30) days. You are responsible for reviewing the notice and any applicable changes. Changes to referenced policies and guidelines may be posted without notice to you. YOUR CONTINUED USE OF THIS SITE AND THE SERVICES FOLLOWING INFIMUM'S POSTING OF ANY CHANGES WILL CONSTITUTE YOUR ACCEPTANCE OF SUCH CHANGES OR MODIFICATIONS. IF YOU DO NOT AGREE TO ANY CHANGES TO THIS PARTICIPATION AGREEMENT, DO NOT CONTINUE TO USE THE SERVICES OR THIS SITE. If you have any questions or concerns, please contact us "customercare@Infimumweb.com".
For more information please email us at customercare@Infimumweb.com or send us postal mail at the following address:
INFIMUM CONSULTING LLC 1831 D Grand ConCourse, Bronx, NY 10453.